Support Article

Cookie Message prompt prevents using Pega application

SA-40617

Summary



Cookie message prompt prevents using the Pega application through Web Mashup on iOS Devices using a Safari browser.


Error Messages



Status fail
Message: There has been an issue; please consult your system administrator



Steps to Reproduce

  1. Create a web page with two Web Mashup gadgets.
  2. Click the Confirm button (on the Cookie message prompt) several times on the Safari browser. Error displays on the Additional tab while the original tab displays the Pega application content; however, the Submit button cannot be clicked.


Root Cause



A defect or configuration issue in the operating environment. The Customer portal and the Web Mashup were configured in different gadgets.


Resolution



Apply HFix-35405.


Published July 11, 2017 - Updated December 14, 2017

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