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Support Article

Corr emails do not take skin formatting for included sections

SA-16212

Summary



When a section is included in a correspondence rule, the formatting defined in the skin (for example, a dynamic layout with "inline grid triple") is not formed and instead, all items are displayed in a list in the generated email.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a section with different layouts (for example, a dynamic layout with "inline grid triple").
  2. Include the section in a correspondence rule.
  3. Send the correspondence as email.


Root Cause



The skin rules ( CSS ) related to section will not be present in the email. Not all email clients, such as Outlook, support CSS files and many block external links.

Resolution



Since the email does not carry CSS files, the styles can be given in a non-auto generated section and include this section in the correspondence. As Outlook is unable to handle the complex CSS auto generated by the skin rule form, use a non-auto-generated section and use the limited set CSS descriptors supported by the anticipated email clients likely to receive the mail.

Published January 31, 2016 - Updated October 8, 2020

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