Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Correct bulk processing status when no transfer occurs

SA-24672

Summary



During the user's bulk action to transfer cases, improper confirmation of transfer occurs under certain circumstances when a work object has multiple assignments.

Error Messages



Not applicable


Steps to Reproduce

  1. Create work with multiple assignments.
  2. Use following filtering options: Case type: Is any; Owner User ID : Is Null.
  3. Use Select Action > Transfer Assignment to initiate transfer.
  4. Observe success for all selected entries, even though no transfer occurred.

Root Cause



A defect in Pegasystems’ code or rules,  A check for a particular status type was missing in the activity rule Work- pzBulkProcessItem which hid the error condition.

Resolution



Apply HFix-28089.

Published June 27, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us