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Support Article

Correct screen does not render on clicking browser Refresh

SA-97975

Summary



On clicking the browser Refresh, the correct screen does not render.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a screen flow.
  2. Use the Pega portal to launch the flow.


Root Cause



A software use or operation error.
In the screenflow, the supported configuration is to use the Back button provided on the screenflow.



Resolution



Here’s the explanation for the reported behavior:

The browser's Back button is not supported in the screenflow.

The screenflow state is persistent to the server. When the Back button is clicked, the UI initiated the openAssignment action with the current screenflow key. The server displayed the current state's markup value. Hence, the user is unable to navigate between screens while clicking the browser's Back button. 
The Screenflow's Back button must be used to move to a different screen.

For more information, refer to, https://community.pega.com/support/support-articles/browser-back-and-refresh-buttons-do-not-work
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Published December 2, 2021

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