Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Correspondence email does not show the attachment list

SA-80929

Summary



Correspondence email does not show the attachment list.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to the application
  2. Create a case with a SendEMail smart shape and send the email with an attachment
  3. Open the Correspondence template and verify the attachment


Root Cause



A defect in Pegasystems’ code or rules. The .pyAttachmentCategories was not mapped to Param.AttachmentCategoriesToSend in the SendSimpleEmail rule.


Resolution

Apply HFix-53740.


 
Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us