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Correspondence email does not show the attachment list



Correspondence email does not show the attachment list.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Create a case with a SendEMail smart shape and send the email with an attachment
  3. Open the Correspondence template and verify the attachment

Root Cause

A defect in Pegasystems’ code or rules. The .pyAttachmentCategories was not mapped to Param.AttachmentCategoriesToSend in the SendSimpleEmail rule.


Apply HFix-53740.

Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

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