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Support Article

Correspondence font type changes from Times New roman to Calibri



We have created a correspondence rule of type email and trying to send the text in an email by use of this .

Problem is when the font type is adjusted to Times New Roman the final email received is in calibri font type.

Whereas we do not have problem when the font type is set to Tahoma or anything else we see the same font type in email as we set in correspondence rule.

Problem is only with the Times New Roman and thats the font type which the customer want

Error Messages


Steps to Reproduce

Create a correspondence rule of type email and type in some text in and change font type to times new roman in the correspondence rule.send this text through email received email would be in calibri font type

Root Cause

The root cause of this problem is a defect in customer application code/rules. From our investigation, the reported issue is only visible when the generated HTML is invalid according to the spec for HTML; unfortunately, most browser are somehow able to display that defective HTML code mostly as desired, but some details (like some font settings) get lost.


This issue is resolved through the following local change: The message body generation was modifiied to produce correct HTML.

Published June 12, 2015 - Updated October 8, 2020

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