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The Correspondence rule triggers the email in HTML format



The Correspondence rule triggers the email in HTML format.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a Correspondence rule
  2. Include the property in the correspondence. The HTML tags are displayed in the email

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:

Add the below tag for the property reference in Source tab of the Correspondence rule:

<pega:reference format="RichTextDisplay" name=".pyBody" ></pega:reference>

Suggest Edit

Published March 12, 2018 - Updated October 8, 2020

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