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Support Article

The Correspondence rule triggers the email in HTML format

SA-51661

Summary



The Correspondence rule triggers the email in HTML format.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a Correspondence rule
  2. Include the property in the correspondence. The HTML tags are displayed in the email


Root Cause



An issue in the custom application code or rules.


Resolution

Perform the following local-change:

Add the below tag for the property reference in Source tab of the Correspondence rule:

<pega:reference format="RichTextDisplay" name=".pyBody" ></pega:reference>

Suggest Edit

Published March 12, 2018 - Updated October 8, 2020

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