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Support Article

Correspondence screen is editable



The user has Smart Investigate (SI) for Payments 8.2 on Pega Platform 8.2.1.

The following issues occur the SI framework:

  • Comment box on adjustment review, adjustment verification, and correspondence screens are editable:

  • Acknowledgement of Cancellation-alignment is incorrect:

  • Confirmation or error message does not display on modifying party data and clicking the Save button
  • On creating Correspondences and moving to the next screen, the UI displays inconsistency

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Create an SI case. For example, Beneficiary Claim non-receipt or Incorrect amount
  3. Run the case

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-54726.


Published August 15, 2019 - Updated December 2, 2021

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