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Support Article

CPM 6.2sp4 is not working with Firefox

SA-11623

Summary



CPM 62SP4 is not submitting content when using FireFox browser. When clicking on the submit button, a Firefox alert message of "To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier." will appear.

Error Messages



"To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier."

Steps to Reproduce



The issue can be replicated with the MyCoCa application. 

1)    Login as CAManager/install using Firefox browser
2)    New->PhoneCall
3)    Change the Local action to "Find a Contact" 
4)    Enter Connor in the "Last Name" Field and click on the Submit button 


Root Cause



There are some deprecated HTML statements in the existing code within the Application that result in the error reported being displayed.

Resolution



Install CPM HFIX-22403 which updates the deprecated HTML statements so that they no longer result in the error message in Firefox.
Suggest Edit

Published July 13, 2015 - Updated December 2, 2021

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