CPM App Not Showing Coaching Tips
PRPC Developer has built rules on top the Pega Framework CPMi 7.1.2 (running on PRPC 7.1.6).
When using the CSR Portal - select the menu option 'Configuration Tools' popup - only 2 tabs (of the 4 OOTB) show up: 'Knowledge Topics' and 'Expert Skills', but no 'Dialog' or 'Coaching Tips'.
It was found that the Data Transform 'pyDefault' had been placed in the custom rulesets: the property set it performed was causing the dialogue to be built incorrectly (missing tabs): deletion of this pyDefault rule caused the DEFAULT 'pyDefault' rule to be picked up and all 4 tabs were then displayed.
Deletion of custom rule. ('pyDefault' Data Transform).