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Support Article

CPM App Not Showing Coaching Tips

SA-1914

Summary



PRPC Developer has built rules on top the Pega Framework CPMi 7.1.2 (running on PRPC 7.1.6).

When using the CSR Portal  - select the menu option  'Configuration Tools'  popup - only 2 tabs (of the 4 OOTB) show up: 'Knowledge Topics' and 'Expert Skills', but no 'Dialog' or 'Coaching Tips'.

Root Cause



It was found that the Data Transform 'pyDefault' had been placed in the custom rulesets: the property set it performed was causing the dialogue to be built incorrectly (missing tabs): deletion of this pyDefault rule caused the DEFAULT 'pyDefault' rule to be picked up and all 4 tabs were then displayed.


Resolution



Deletion of custom rule. ('pyDefault' Data Transform).
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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