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Support Article

CPM & CMPi Sample App Update Contact address tab won't close

SA-2024

Summary



Portable Chrome browser(work around for IE8 issues addressed via
SR-117318) works fine except where tab Update Contact * options does not close automatically when done.
Observed with all browser and only while using below options
Update Contact Address
Update Contact Comm Options
Update Contact Name and Profile

Error Messages



We get below error message upon last submit

Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; MS-RTC LM 8)
Timestamp: Tue, 9 Sep 2014 10:58:22 UTC
Message: Object doesn't support property or method 'isFormDirty'
Line: 7
Char: 9428
Code: 0
URI: http://wbhagsw7eu:8076/prweb/PRServlet/IdC5PtOBqG4%5B*/pega_ui_harness_12301499895!!.js


Steps to Reproduce



1. Log in as CACSR 
2. From the action menu choose New > Phone Call 
3. Select one of the OOTB callers 
4. Create any if below action

    Update Contact Comm Option 
    Update Contact Address
    Update Contact Name and Profile

5. Make no changes and click on Submit (the problem happens whether you make any changes or not... it's just simpler to make no changes).

Root Cause



AutoClose, doClose() call needs to be inside the attachOnLoad.
This problem is a defect in CPM code/rules: 
PegaCA-Work-Interaction.AutoClose 
Work-.AutoClose


Resolution



Provided Hotfix HFIX-10010 : Tolerance Hotfix for CPM7.1R2ML2 and PRPC 7.1.6
This hotfix addresses several issues found as a result of CPM 7.1R2ML2 being used with PRPC 7.1ML6.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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