Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CPM Dashboard Reports section refresh Issue



In Customer Process Manager (CPM) user portal and Case manager portal, when user is tries to add or copy or delete reports in the private category corresponding report count does not updates.

Error Messages

Not applicable

Steps to Reproduce

Rules Used to display:

1) In pyReportBrowserInner7 available section make a Save As of final rule pzRBCategoriesWrapper7 to replace it with RBCategoriesWrapper7.
2) Open Manager portal and click Reports.
3) Click on edit symbol in any public Category report.
4) Select Copy from the menu, pop-up will appear select private in the drop-down and Submit. Selected report will be moved to private category > My Report.
5) Check the count displayed in My Report. Count will mismatch with the actual reports present.

Root Cause

In pyReportBrowserInner7 available section pzRBCategoriesWrapper7 is replaced with RBCategoriesWrapper7 which is causing the issue.

The Out-of-the box (OOTB) copy option is looking for "pzRBCategoriesWrapper7" node name to refresh which it is not finding and refresh is not working as expected.

It should not be modified.


Perform below local change to forcefully call pzRBForceDataPageRefresh Data Transform.

Add a new JS file and include it in pyCMReportBrowser7 Harness.

JS content:

$(document).on("click", function(event) {
setTimeout(function() {
if ($("id") == "ModalButtonSubmit") {
var newSectionEle = pega.u.d.getSectionByName("pyReportBrowserInner7", "", window.document.body);
pega.u.d.reloadSection(newSectionEle, "pzRBForceDataPageRefresh", "", false, true, "", false);
}, 2000)

Published January 12, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us