Support Article
CPM Data Source General class doesn't exist
SA-9550
Summary
Exception is occurring in tracer while attempting to refer "PegaCPMFS-Data-General", an out-of-the-box (OOTB) class, which is not present.
Error Messages
Attempting to access a rule with a bad defined-on class: PEGACPMFS-DATA-GENERAL.
Steps to Reproduce
- Log in as cpmfssysadmin
- Launch the OOTB portal "CPM CSR Portal"
- Start a New Demo Card interaction.
- Start a service
- Click on the Tools and then "Configuration Tools"
Root Cause
The root cause of this problem is the OOTB class "PegaCPMFS-Data-General" is not present in this version.
Resolution
The issue is resolved by the hotfix HFix-21946.
Published June 12, 2015 - Updated December 2, 2021
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