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Support Article

CPM Data Source General class doesn't exist



Exception is occurring in tracer while attempting to refer "PegaCPMFS-Data-General", an out-of-the-box (OOTB) class, which is not present.

Error Messages

Attempting to access a rule with a bad defined-on class: PEGACPMFS-DATA-GENERAL.

Steps to Reproduce

  1. Log in as cpmfssysadmin
  2. Launch the OOTB portal "CPM CSR Portal"
  3. Start a New Demo Card interaction.
  4. Start a service
  5. Click on the Tools and then "Configuration Tools"

Root Cause

The root cause of this problem is the OOTB class "PegaCPMFS-Data-General" is not present in this version.


The issue is resolved by the hotfix HFix-21946.

Published June 12, 2015 - Updated December 2, 2021

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