Support Article
CPM interaction driver freezes after switching between 2 screens
SA-39009
Summary
Unable to click the Add Task and Submit buttons on the interaction driver, after creating multiple service cases and toggling between them.
Error Messages
Not Applicable
Steps to Reproduce
- Create an Interaction case
- Create a Service case and do not advance the flow
- Create a second Service case
- Click Submit on the first Service case
- Immediately navigate away from the first Service case and click on the second Service case
Root Cause
On clicking Submit, the disableAllOtherButtons method is called, where href="#" is added for links and the OnClick attribute is set to Null. Therefore, form submit is aborted when a link is clicked during its progress.
Resolution
Apply HFix-32728
Published August 11, 2017 - Updated December 2, 2021
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