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Support Article

CPM interaction driver freezes after switching between 2 screens

SA-39009

Summary



Unable to click the Add Task and Submit buttons on the interaction driver, after creating multiple service cases and toggling between them.



Error Messages



Not Applicable



Steps to Reproduce

  1. Create an Interaction case
  2. Create a Service case and do not advance the flow
  3. Create a second Service case
  4. Click Submit on the first Service case
  5. Immediately navigate away from the first Service case and click on the second Service case


Root Cause


On clicking Submit, the disableAllOtherButtons method is called, where href="#" is added for links and the OnClick attribute is set to Null. Therefore, form submit is aborted when a link is clicked during its progress.



Resolution



Apply HFix-32728

Published August 11, 2017 - Updated December 2, 2021

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