Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CPM Interaction driver intent task behaviour



Clicking the "X" button on the left hand side of a queued intent task marks the task as completed, even if the task is not complete.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Navigate into the member composite screen by validating searched for member.
  2. Click on the Add task gadget to see interaction drivers.
  3. Select one task and click Add task(s) button.
  4. Click on the (X) symbol present near task added.

Root Cause

A software use or operation error resulting from a misunderstanding in the intended use of this functionality.


Here’s the explanation for the reported behavior:  

This behavior is expected and by design.  

The clickable X mark on a queued task is not intended to be used to remove the task, but rather to indicate that the task no longer must be performed.


Published February 9, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us