Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CPM screen shrinks when exposed in IAC with a short URL

SA-14321

Summary



A specific page on the Customer Process Manager (CPM) portal shrinks when using host name as "xxx-xx-xxxxx" instead of "xxx-xx-xx.your_domain.com" to log in to PRPC. This problem does not occur when the log-in uses the full host name. 

Error Messages



Not Applicable

Steps to Reproduce



Create a Remote Case through CPM.

Root Cause



An issue in the custom application code or rules
The IAC Gateway URL was set to use the full host name "xxx-xx-xx.your_domain.com" and not the short host name. To avoid violating the browser same origin policy, the same URL used by the IAC Gateway should be used to access PRPC. 

Resolution



Ensure that the URLs presented at runtime and in the browser for the web application page match the one specified as part of the IAC Gateway URL. This includes the protocol, full host name (as in this case), domain name, and port number.
See the PDN Article, Setting the gatewayURL configuration parameter, https://pdn.pega.com/node/1282.
 
Suggest Edit

Published September 24, 2015 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us