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Support Article

In CPM when work closes tab remains

SA-21197

Summary



The tab remains opened when starting and ending a flow on a temporary work object outside an interaction driver in Pega Customer Service 7.1.4 on Pega Platform 7.1.10.


Error Messages



Not Applicable


Steps to Reproduce

  1. Start a flow on a temporary work object outside an interaction driver.
  2. Complete the flow, so that the work closes.


Root Cause



Currently temporary objects are not supported in Pega Customer Service 7.1.3 onward.

Resolution



Here’s the explanation for the reported behavior: 

Feedback items present for this capability will be added in future as noted in SA-16712. Follow the link given below to navigate to SA-16712.
https://pdn.pega.com/support-articles/temporary-objects-don%E2%80%99t-open-correctly-cpm-portal

Suggest Edit

Published March 24, 2016 - Updated December 2, 2021

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