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Support Article

CPMWarmTransferAcceptButton has hardcoded interval of 10 seconds

SA-104323

Summary



CSR1 performs a warm transfer to CSR2 in a Pega call. The CPMWarmTransferAcceptButton button (Accept button) is disabled initially on the CSR2 screen. However, the button gets enabled only after 10 seconds once the CSR1 completes the transfer.


Error Messages

Not Applicable


Steps to Reproduce

Perform a warm transfer of call as CSR1 to CSR2.


Root Cause



Refresh of Warm transfer accept button must be configurable. It is configured for 10 seconds as per the design in the CPMWarmTransferAcceptButton control.   
window.setInterval("ShowAcceptButton()", "10000");


Resolution

  1. Apply HFix-61604. The AcceptButtonRefreshInterval DSS is introduced as part of the hotfix. The default value of the interval is 10 seconds
  2. Configure the interval as per the requirement using the DSS



 

Published March 25, 2020 - Updated December 2, 2021

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