CPU overload and extreme Garbage Collection after Pega 8 upgrade
Pega Platform 7.2.2 with Sales Automation for Insurance 7.14 is upgraded to Pega 8.1.3 with Sales Automation for Insurance 8.1.
The user has upgraded Tomcat 8 to Tomcat 9.0.12 and Oracle Java 7 to Adopt Open Java 8.
The environment consists of 10 nodes:
- four nodes for field agents or Customer Service Representatives (CSRs)
- two nodes for inhouse CSRs
- two nodes for exposed WebServices
- two nodes for background agents
Steps to Reproduce
A defect in Pegasystems’ code.
Threads hang and hence, the system does not work.
Perform the following local-change:
Set <env name="lac/traditionalLACRegisterSynch" value="true"/> in prconfig.xml.
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