Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Create and Open button layout does not display



Create and Open Button layout does not display while creating Offers and Segments in Pega Marketing portal.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch Pega Marketing portal with PegaNBAM:Agents access group
  2. Create an Offer
  3. Create a Segment

Root Cause

RMHeader section rule is available in PegaMKT-RevisionManagement ruleset and also in Pega-DecisionManager ruleset. The RMHeader section rule is picked from Pega-DecisionManager ruleset as user has this ruleset in application ruleset stack.

The visibility condition in the dynamic layout in Pega-DecisionManager ruleset is stated below.

"!IsCheckInAction && !IsDeleteAction && !pyIsBranchCheckOutAction &&!pyIsDeleteCheckOutAction && !pyIsDecisionPortal"

"pyIsDecisionPortal" condition checks whether the portal is DecisionPortal or PegaMarketing portal. Therefore, the visibility condition evaluates to false.


Remove Pega-DecisionManager ruleset from top application ruleset.

Published April 10, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us