Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

"+Create" in CaseManager7 portal fails if tried from Mgr portal



When opening the CaseManager7 portal directly, +Create menu is populated with multiple case types (as expected).
When opening the Manager portal first, then switching to the CM7 portal using the portal drop-down after opening, the CM7 portal shows no case types available to create in the +Create menu.

Error Messages

Not Applicable.

Steps to Reproduce

1. Open the Manager portal.
2. Switch to the CM7 portal using the portal selector drop-down.
3. Attempt to create a case using the +Create menu. (the only thing showing in the drop-down is the text "No Case Types Defined")

Root Cause

User’s Manager portal is customized. In user’s use case, when Manager portal is launched, the Application page is removed as the section pyMyProcessActions is loaded.


Perform the following local-change:

User modified the activity pzGetAvailableWorkClasses by removing the Page-Remove step.

Published May 21, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us