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Support Article

Create Correspondence- misalignments in the UI



In create correspondence section "Other" drop-down is not aligned properly next to Select Correspondence drop-down.

Also after selecting correspondence and selecting Edit, Submit flowaction button is getting misplaced.

User is on Claims Workstation 7.11 or later.

Error Messages

Not applicable

Steps to Reproduce

1. Launch user portal.
2.From other actions menu, select "Create Correspondence".
3. In the section select "To", and "Select Correspondence" drop-down.
4. Observe that the third dropdown "Other" is misaligned.
5.Then from "Other" dropdown select "Edit".
6.Flowaction Submit button is misplaced.

Root Cause

A defect in Pegasystems’ code or rules.

In "PegaHC-CLM-Work-Claims. Action_Simple_Claim " section rule in PegaHCCLM ruleset, Submit button is added in same dynamic layout where dropdowns are present so once user selects Edit, it gets misalignend. Dropdown has style as "Display:block" which caused dropdown misalignment issue.


Perform the following local-change steps:
  1. In "PegaHC-CLM-Work-Claims. Action_Simple_Claim " section rule in PegaHCCLM ruleset.
  2. Add a dynamic layout below and put the Submit button inside it (to fix button getting misplaced issue).

For drop-down alignment fix:

Add below style in harness script and styles tab css file:

display:table-cell !important;

Published September 20, 2016 - Updated October 8, 2020

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