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Support Article

Create Feedback not sent to PMF

SA-20080

Summary



When user tries to create a feedback item via the pushpin tool, instead of creating a feedback item in PMF, PRPC creates a work object in the local system.

Error Messages



Not Applicable.

Steps to Reproduce

  1. Enable feedback in a test system and ensure PMF URL is accurate.
  2. Open a user portal and submit feedback via the pushpin.
  3. Check PMF and see that no feedback is created.
  4. Check the PR_OTHER table in your test system and see that the feedback item was created there.


Root Cause



Project tracking is not enabled.

Resolution



Enable Project Tracking for the application in the settings and give the Product ID for a PMF Product that exists on the PMF server.
 
 
 

Published March 4, 2016 - Updated December 2, 2021

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