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Support Article

Credit reference number isn't getting populated properly



For all the Master Card Reason codes, when we create case in Acquirer and we select representment qualifier 2011 (Credit Previously Issued) we are not getting the MMT as expected. The expected MMT should be in the format "CRED CreditIssuedDate CreditARD”, displayed as “Credit Previously Issued" as the data element field, and the representment qualifiers tab in the reason code rule is blank for representment code 2011.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a MasterCard acquirer case.
  2. Process the case by selecting any MasterCard reason code.
  3. Check the MMT display format after reviewing the acquirer case.

Root Cause

A defect in Pegasystems’ code or rules


Apply HFix-25311


Published January 31, 2016 - Updated October 8, 2020

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