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Support Article

CSHC 7.21 application stack contains 07-14 ruleset versions



After upgrade to Customer Service for Healthcare (CSHC) 7.21, it is noticed that the application stack contains 07-14-99 ruleset versions even though 07-21 ruleset versions are available in the system. This leads to the latest rules not being used.

The Customer Service for HealthCare 07.21 Application rule (CSHC 07.21) has the following rulesets:

Error Messages

Not Applicable

Steps to Reproduce

  1. Install CSHC 7.21.
  2. Review the application stack of the out-of-the-box application.

Root Cause

An issue in the custom application code or rules. It is expected behavior that Customer Service for Healthcare (CSHC) 7.21 references Healthcare Industry Foundation (HCIF) 7.1.4.


The behavior mentioned is expected per the installation guide: (page 4)


Published August 17, 2016 - Updated December 2, 2021

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