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Support Article

CSHC application rule referencing 07-14 versions of HCIF.

SA-31619

Summary



When trying to run an out of the box Customer Service for Healthcare demo the user is seeing errors 'Request from Server failed'.. 

In the tracer the user sess:

"Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'COMMITSAVEORDELETES' that applies to '@baseclass. "

It seems the only HCIF related rulesets deployed are in version 07-21-xx, not 07-14-xx.

Despite this the CSHC applicaiton rule is referencing an older 07-14 version of the HCIF rulesets. 

Pega CS for HC 7.21 is currently still listed as dependent on HCIF 7.14 as opposed to HCIF 7.21. 

The following software has been installed:

Pega 7.2.1
HCIF 7.21
CSHC 7.21 


Error Messages

The exception in the log is:

2016-11-28 17:18:24,184 [http-nio-8080-exec-7] [ STANDARD] [ ] [ CSHC:07.21] (HTML_Fragment.PZGETMENU.Stream) ERROR localhost|0:0:0:0:0:0:0:1 fpochard - Section 'pzGetMenu' execution error on page '' of class 'Pega-Landing'. 
com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-NAVIGATION' with the name 'HCSAMPLEPROCESSES' that applies to 'Pega-Landing'. There were 3 rules with this name in the rulebase, but none matched this request. The 3 rules named 'HCSAMPLEPROCESSES' defined in the rulebase are: 
3 related to applies-to class 'Pega-Landing', but were defined in rulesets which are not in your rulesetlist: {PegaHCLP:07-21-30, PegaHealthCodes:07-21-30, PegaHC-API:07-21-30}. 

 

Steps to Reproduce



Follow the Testing the Installation section of the CWS Installation Guide.


Root Cause



The installation was done using the HCIF 7.21 version but CSHC 7.21 is released on HCIF 7.1.4 version so there is need to change in CSHC application rule to use HCIF 7.21 rulesets

Resolution



Apply HFIX-30758

 

Suggest Edit

Published December 28, 2016 - Updated December 2, 2021

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