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Support Article

CSV file not generated correctly when values include commas



CSV file does not generate correctly when values, in the Description field on the Case screen, include a comma (,) or a new line (/n). The Description field is a text area field where any value can be entered.

Error Messages

Not Applicable

Steps to Reproduce

  1. Include a text area field in the Case screen.
  2. Configure the Extract rule to include that property.
  3. Run the BIX report.

Root Cause

An issue in the custom application code or rules.


Here’s the explanation for the reported behavior:

Fields containing line breaks (CRLF), double quotes, and commas must be enclosed in double-quotes.

Published February 19, 2018 - Updated October 8, 2020

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