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Support Article

CTI does not pass UUI parameters after blind transfer



PegaCALL component, Route event, must be used for routing decisions. The route event contains the User-To-User Information (UUI) variables, but PegaCALL does not map the data from the Java Telephony API (JTAPI) message to pyApplicationData element in the Extensible Markup Language (XML). After blind transfer call and receiving it, .pyApplicationData is empty.

Error Messages

Not Applicable

Steps to Reproduce

1. Call the BlindTransfer data transform before transfer, where the pyApplicationData("userCPMInteractionID") is set.
2. Blind transfer.

Root Cause

A defect in Pegasystems’ code or rules. There is a defect with UUI blind transfers in PegaCAll


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Published February 11, 2016 - Updated October 8, 2020

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