Support Article
CTI engine does not auto start after a JVM restart.
SA-2844
Summary
After configuring a CTI server definition and connecting to Cisco, the CTI engine is working fine but if the PRPC JVM has to be restarted, it does not auto restart eventhough the "AutoStart" flag is enabled.
Error Messages
None that I can see
Steps to Reproduce
have CTI engine running. Shutdown PRPC and restart. Observe that the CTI engine did not auto start
Root Cause
CTILINK Engine will not auto start with a green check showing. The green check only shows after a CSR is connected and monitoring a device.
Resolution
The autostart options means that the ctilink engine is primed and ready to accept logins. It was not intended to start the engine and display a green check box as running. The CSR can login into any CTILINK Engine even w/o autostart enabled. At that time the engine will connect and run with the green check mark. The Autostart "primes" this connection so it takes less time to process.
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Published January 31, 2016 - Updated December 2, 2021
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