Support Article
CTI Link - Failover Link not displaying connected devices
SA-28795
Summary
2 CTI links are configured, Primary and Failover. When users are connected to the primary link, the total number of connected devices along connected devices details. When the system switches over to the failover link, the connected device details are not shown.
Error Messages
Not Applicable
Steps to Reproduce
In the channel services landing page, set the application to use the failover link and observe the behavior described above.
Root Cause
Known bug in the system.
Resolution
Apply Hfix-29468
Published October 27, 2016 - Updated December 2, 2021
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