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Support Article

CTI Link - Failover Link not displaying connected devices



 2 CTI links are configured, Primary and Failover. When users are connected to the primary link, the total number of connected devices along connected devices details. When the system switches over to the failover link, the connected device details are not shown.

Error Messages

Not Applicable

Steps to Reproduce

In the channel services landing page, set the application to use the failover link and observe the behavior described above.

Root Cause

Known bug in the system.


Apply Hfix-29468


Published October 27, 2016 - Updated December 2, 2021

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