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Support Article

CTI Link - Failover Link not displaying connected devices

SA-28795

Summary



 2 CTI links are configured, Primary and Failover. When users are connected to the primary link, the total number of connected devices along connected devices details. When the system switches over to the failover link, the connected device details are not shown.


Error Messages



Not Applicable


Steps to Reproduce



In the channel services landing page, set the application to use the failover link and observe the behavior described above.


Root Cause



Known bug in the system.

Resolution



Apply Hfix-29468

 

Published October 27, 2016 - Updated December 2, 2021

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