Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CTI Link Not working for Pega ML7 and CPM 7.13



In developer portal option PegaCALL Utilities => CTI Links, user created an instance of CTI Link. The UI is not showing Status Button and Test connectivity. Button is not showing connection success.

Error Messages

Not Applicable. 

Steps to Reproduce

Product media for CPM 7.13 comes with a HFix-10149 - 713-Header_Mobile_CTI_Issues.

Root Cause

The team followed our following instructions, to make the CTI Link work for Pega ML7 with CPM 7.13:
  • Unzip the cpm jar
  • Import the pegachannelservices.jar thru GUI (and not thru prpcUtils)
  • Truncate cache
  • Empty the Temp Directory
  • Restart JVM
The  is related to the issue with  prpcUtils script used to Import Jars, that is failing to Import jar that has embedded jars in it, for CPM upgrade. While a resolution was provided to unzip the jar and import, the resolution seems to not be working, unless we import the pegachannelservives.jar thru GUI.


Install Hfix-10149 which is included in upgrade media and then reimport prchannelservices.jar. 

Published June 12, 2015 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us