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Support Article

CTI toolbar does not work on IE11

SA-11185

Summary



Using PegaCALL, you, as an application developer, are unable to log in to the CTI toolbar using IE11.
Behavior works perfectly fine in IE10.


Error Messages



Not Applicable

Steps to Reproduce



Attempt to log in to the CTI toolbar using IE11 to observe that you cannot log in.

Root Cause



The root cause of this problem is software use/operation error. 
You are on CPM 7.1 R2 does not support IE11. This support is added in 
CPM 7.1 R2 ML2. 

Resolution



PegaCALL and CPM 7.1 R2 added support for IE11 as part of CPM 7.1 R2 ML2 (there was no separate documentation for PegaCALL for that ML, but changes were included).  Import this maintenance level onto your environment(s) for IE11 support.
Suggest Edit

Published July 1, 2015 - Updated October 8, 2020

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