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Support Article

CTILink infoForced messages for "Event URL" printing on the logs

SA-8286

Summary



In CPM 6.2 SP3 system, developer notices that the PegaRULES.log contains many entries for the below INFO message: 

2015-03-13 08:00:07,060 [ WebContainer : 10] (s_Session_CTILink_Local.Action) INFO host_name|xx.xx.x.xxx QQAAJR - Event URL = 
2015-03-13 08:00:19,620 [ WebContainer : 10] (s_Session_CTILink_Local.Action) INFO host_name|xx.xx.x.xxx OOYYYN - Event URL = 
2015-03-13 08:00:25,568 [ WebContainer : 13] (s_Session_CTILink_Local.Action) INFO host_name|xx.xx.x.xxx FFKKXW - Event URL =


Error Messages



2015-03-13 08:00:07,060 [ WebContainer : 10] (s_Session_CTILink_Local.Action) INFO host_name|xx.xx.x.xxx QQAAJR - Event URL = 
2015-03-13 08:00:19,620 [ WebContainer : 10] (s_Session_CTILink_Local.Action) INFO host_name|xx.xx.x.xxx OOYYYN - Event URL = 
2015-03-13 08:00:25,568 [ WebContainer : 13] (s_Session_CTILink_Local.Action) INFO host_name|xx.xx.x.xxx FFKKXW - Event URL =


Steps to Reproduce



1) Install PegaCall on a CPM 6.2. SP3 system.
2) Login to PegaCall service.

Root Cause



The INFO messages are generated from the Java code in Login Activity Login in class ChannelServices-Session-CTILink-Local of ruleset Pega-CTI:06-02-30: 

try { 
oLog.infoForced ("Event URL = " + eventURL); 
com.pega.pegarules.pegacti.RACTILink.openDeviceAndLogin(sid, ext, UID, wid , eventURL, clientHandle, "ACD", options, 
queue, state, user, pass, Integer.parseInt(workMode), reasonCode ); 


Resolution



For CPM 6.2 SP3, save RULE-OBJ-ACTIVITY CHANNELSERVICES-SESSION-CTILINK-LOCAL LOGIN into the application ruleset and comment out the below code 
        oLog.infoForced ("Event URL = " + eventURL);

For CPM 6.2 SP4 or later versions, no action is required; since this issue only applies for CPM 6.2 SP3  or earlier versions.

Published January 31, 2016 - Updated December 2, 2021

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