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Support Article

Cursor is no longer active in the search bar

SA-34950

Summary



When the User wants to search in the Add Tasks search bar, the cursor is no longer active in the search bar when some text is entered.


Error Messages



Not Applicable


Steps to Reproduce



1. Launch member account/Phone call.
2. Select Add Task(s) button.
3. Enter some value in the Add Task(s) Search Bar.
4. Observe the search bar is no longer active.


Root Cause



A defect in Pegasystems section rule CPMTakeActionSearch.

Unnecessary asynchronous trigger event on any key is getting called. As part of hotfix the event is changed to Enter key.

Resolution



Apply HFix-32820.

Suggest Edit

Published March 27, 2017 - Updated December 2, 2021

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