Support Article

Custom agent throwing an invalid Reference exception



Custom agent is not working and throwing an invalid Reference exception.

Error Messages

Exception at 20160923T230000.099 GMT: The reference ClipboardPage is not valid.

Steps to Reproduce

Restart Agent.

Root Cause

A step page was defined as "Primary" in the activity configured through Agent.


Replacing the "Primary" with appropriate step page resolved the issue.


Published October 6, 2016 - Updated October 13, 2016

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