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Support Article

Custom Authentication behaviour inconsistent



When using custom authentication, the customauthentication activity is not consistent across environments.

Error Messages

"Client store sync failed"

Steps to Reproduce

Use customservlet PRServletCustom for logging into Pega 7.1.8 application.

Root Cause

The reason is because the two environments are not configured the same, specifically the Data-Admin-AuthService.



Syncing up the Data-Admin-AuthService for both environments produces the consistent outcome.

Published January 31, 2016 - Updated October 8, 2020

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