Support Article
Custom buttons added by Possible Choices property do not render
SA-9348
Summary
Custom buttons which are added to workflows through "Possible Choices" property are not rendered on processeFooter.jspx screen.
Error Messages
Not Applicable
Steps to Reproduce
Invoke Example Interaction Flow from the ccagent desktop and verify the buttons on the second screen (displayAccountEntries.jspx).
Root Cause
JSTL xmlns namespace in processFooter.jspx are pointing to incorrect URL. Ideally it should be pointing to xmlns:c="http://java.sun.com/jsp/jstl/core".
Resolution
Apply HFix-903. It is suggested to configure BA Environment first and then to configure JSF2.1.0. This will ensure that JSTL core namespaces are pointing to the JSF 2.0 specification.
Below is the recommendation mentioned in Chordiant_JSF_6.8.pdf which is delivered as part of the HFix-903.
SCENARIO #6 | RECOMMENDED ACTION |
The JSTL core tags should point to JSF 2.0 specification. | Change the JSTL core namespace for JSF 2.0 support from xmlns:c=”http://java.sun.com/jstl/core to xmlns:c=”http://java.sun.com/jsp/jstl/core. |
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Published November 19, 2015 - Updated October 8, 2020
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