Support Article

Custom CSS is not picked when invoked by openUrlInWindow



When the user is launching a pop-up from the UI screen, custom CSS is not applied. Launch custom portal >> Enter workobject in the home page’s search box and click search or press enter >> This opens the popup window without proper display of custom skin(This is non-working scenario). The screen distorted completely as CSS is not loading.

Refer the below screenshot for the non-working scenario:

When the same popup is launched from the Navigation menu, custom CSS is properly applied. Launch a menu from custom portal(This is working scenario which opens in a popup) >> Enter the work objectID and click search >> Popup window is displayed with custom CSS and work object.

Refer the below screenshot for the working scenario:

Error Messages

Not Applicable 

Steps to Reproduce

Add an icon in one Section and launch the pop up through script by invoking openUrlInWindow. 

Script snippet is as below:

function loadQV(CNO,CClass,ClassKey,QuickViewFlag,CSearch)
{ alert("loadQV called");
var winName = 'DashBoard';
var oSafeURL = new SafeURL();
oSafeURL.put('Location','pyActivity=Data-Portal.ShowSelectedPortal&portal=' + 'pyCaseManager'+ '&Name=pyCaseManager' + '&SkinPreviewName=' + 'developer' + '&bPurgeTargetThread= ' + 'true');
var uri = oSafeURL.toURL();
var Loc = uri.substr(uri.indexOf("?")+1);

Root Cause

From the custom function, the activity invoked is custom Harness. This activity has a step to show another custom harness. External CSS files are referred here. 


Check/enabled the option ‘Generate Harness specific CSS’ and found the use case was working.

Published November 25, 2016 - Updated December 2, 2016

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