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Support Article

Custom Job Schedulers do not start



On creating a custom Job Scheduler, it does not display on the Jobs landing page in the Admin Studio. Additionally, Job Schedulers from the Customer Service application (for example, Knowledge Management (KM)) do not run on the system.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

The 'Context > Specify access group' field is to select the access group to execute the activity. However, to add the job, the Job Scheduler must be created in the ruleset for which ASYNCPROCESSOR Requestor type has access to.

For example,
  1. Create the activity in App1RS RuleSet which is accessed only from App1AG access group.
  2. Create the Job Scheduler in App1jobRS RuleSet which is accessed only from App1jobAG access group. Set the 'Context > Specify access group' to 'App1AG'.

    Note: App1AG does not have access to App1jobRS, and App1jobAG has no access to App1RS.

  3. Configure ASYNCPROCESSOR Requestor Type with AG App1jobAG.


Perform the following local-change:

Create the Job Scheduler in the ruleset to which ASYNCPROCESSOR Requestor type has access to.

Published December 2, 2021

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