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Support Article

Custom Queue Processor fails

SA-94608

Summary

Custom Queue Processor does not work. No status displays for the Custom Queue Processor on the Admin Studio.


Error Messages



074 [ndProcessing_Test:55] [ STANDARD] [ ] [ ] (internal.mgmt.Executable) ERROR   - Exception
com.pega.pegarules.pub.PRRuntimeException: Unable to authorize flow execution :RULE-OBJ-FLOW PEGA-DM-DDF-WORK NEWWORK #20180713T140252.333 GMT
com.pegarules.generated.flow.ra_action_newwork_c1ead6dc9dad73d83fe2601e1f504e7b.perform(ra_action_newwork_c1ead6dc9dad73d83fe2601e1f504e7b.java:303) ~[?:?]
com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695) ~[prprivate.jar:?]
com.pegarules.generated.StartFlow_080101_2298051497592355613.StartFlow08_01_01(StartFlow_080101_2298051497592355613.java:165) ~[?:?]
com.pegarules.generated.StartFlow_080101_2298051497592355613.invoke(StartFlow_080101_2298051497592355613.java:74) ~[?:?]
com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:222) ~[prprivate.jar:?]
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:119) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:9329) ~[prprivate.jar:?]


Steps to Reproduce

  1. Create a new Queue Processor instance
  2. Verify if the status of the Queue Processor displays as Running on the Admin Studio


Root Cause



Queue Processor is unable to move to Running status due to an issue with privilege.

Resolution



Perform the following local-change: 
Update the ASYNCPROCESSOR Requestor Type with PegaRULES:AsyncProcessor role which contains the AllFlows privilege.

 

Published July 23, 2020 - Updated December 2, 2021

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