Support Article

Customer Data is not propagating to Work Object



Customer Data is not propagating to Work Object through HandOff shape from Offer with Pega Marketing for Financial Services 7.21.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a Campaign having Segment, Strategy, and Offer.
2. Use HandOff shape in Offer and call a case creation flow.
3. In pyDefault DT of the work class user OfferWorkPage page reference and set the properties to Work class property.

Root Cause

User has not configured the data set in the Customer class.


Configure the data set to resolve the issue.

Published June 1, 2017 - Updated July 13, 2017

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