Customer Data is not propagating to Work Object
SummaryCustomer Data is not propagating to Work Object through HandOff shape from Offer with Pega Marketing for Financial Services 7.21.
Error MessagesNot Applicable
Steps to Reproduce1. Create a Campaign having Segment, Strategy, and Offer.
2. Use HandOff shape in Offer and call a case creation flow.
3. In pyDefault DT of the work class user OfferWorkPage page reference and set the properties to Work class property.
Root CauseUser has not configured the data set in the Customer class.
ResolutionConfigure the data set to resolve the issue.
Published June 1, 2017 - Updated July 13, 2017