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Support Article

Customer header in CSFS appears twice within a service case

SA-19578

Summary



When a service case is started and clicked Next, the customer header in Customer Service for Financial Services (CSFS) appears twice. The header appears within grids and on clicking any button within the harness.

Error Messages



Not Applicable 

Steps to Reproduce



Start a service case in CSFS, and click Next.

Root Cause



A defect in Pegasystems’ code or rules:

PegaInternetApplicationComposer JavaScript (JS) included in TreeNavigation7 Harness caused an issue in CPMFS 7.1.4 application. Customer header is repeated during execution of any service intent and under Add Task. This JS is referred in other harness. These rules must be updated.
Note: JS was introduced to render the MarketingProfile tab on the interaction by Pega Marketing for FS Team.

Resolution



Apply HFix-25973.

Published February 10, 2016 - Updated December 2, 2021

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