Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Customer Management Search does not display results

KCP-546

Summary



Post upgrading Pega Platform 7.2.2 to Pega Platform 8.4.1, the Customer Management Search in the Group Operator portal does not display results.


Error Messages



GetContacts does not exist or is not a valid entry for this ruleset and its prerequisites


Steps to Reproduce

  1. Launch the Group Operator portal.
  2. Click the Customer Management on the left Navigation pane.
  3. Select Business.
  4. Click Search. No results are fetched.
     

Root Cause



An issue in the client application code or rules.
The newly created business units displayed; however, the older business units did not display.


Resolution

:

Perform the following local-change:
  1. Migrate the PegaApp-Interface-Businessunits class instances from Pega Platform 7.2 to Pega Platform 8.4.

    PegaApp-Interface-Businessunits class is related to the PegaApp ruleset.
     
  2. Add the PegaApp ruleset to the application ruleset stack.

Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Collaboration Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us