Support Article

Customer View tab cannot be rendered



In a Claim File case, there is a tab named "Customer View". If user clicks this, it usually shows information about the customer, however it only shows "Can not render section".

Error Messages

"Can not render section"

Steps to Reproduce

  1. Start and finish FNOL personal auto process
  2. After FNOL case has finished, Claim File case is created.
  3. Open Claim File case and click on "Customer View" tab

Root Cause

A defect in Pegasystems’ code or rules. Customer View tab cannot be rendered with an error "cannot render section". 

This is because few WHEN rules 'IsFrance', 'IsUnitedStates' and 'IsGermany' referred by the section, in turn refer a function "getDynamic" which is blocked now in Pega 7.2.1.


Apply HFix-29899


Published October 17, 2016 - Updated October 23, 2016

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