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Support Article

CustomerID cannot be mapped to different column name



In Pega Marketing 7.13 on Pega 7.2, if the CustomerID property of the customer class is mapped to a column other than CUSTOMERID - then users are unable to save/check in a Segment.
In Pega Marketing 7.13 on Pega 7.1.9, this works fine.

Error Messages

Error occured during Segment population: Failed to create the Report Definition for this Segment.

Steps to Reproduce

  1. Install Pega 7.2.
  2. Install Pega Marketing 7.13.
  3. Map CustomerID key to a column other than CUSTOMERID.
  4. Create a segment and attempt to save it.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-26452.


Published March 12, 2016 - Updated December 2, 2021

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