Support Article
Customers randomly do not see chat responses
SA-69236
Summary
Agent's and/ or user's messages do not display in the Chat window. This occurs intermittently.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
A defect in Pegasystems’ code or rules. A refresh deleted the responses.
Resolution
Apply HFix-48217.
Tags:
Published December 28, 2018 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.