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Support Article

Customize Summary Criteria doesn't get displayed under Reporting



“Customize summary criteria” does not get displayed for user,  when any of the reports is opened under 'Monitor Activity'.

Error Messages

Not Applicable

Steps to Reproduce

1.) Open any non-Internet Explorer browser.
2.) Open any list view report. 
3.) Have the "Customize View" button" checkbox checked from Organize tab.
4.) Save and Run the list.

Root Cause

This is expected behavior. ListViews and SummaryViews uses Active X objects (specific to Microsoft) and IE specific JS and other HTML.

​Pega has that plugin only for Internet Explorer, so the same cannot be supported for other browsers. Refer below link for more details:


This is an expected behavior, Summary View & List View do not work completely non-Internet Explorer browsers. 
​These reports are deprecated and will not be enhanced to work in non
Internet Explorer browsers in future releases.
The alternate approach is to convert them to Report Definition in Pega 7.

Published September 1, 2016 - Updated October 8, 2020

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