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Support Article

Customizing directed web access errors



Open two directed web access links in separate browser windows and an error is shown.

Error Messages

Error Message : This request for information cannot be processed (another request is currently being processed).

Steps to Reproduce

  1. Open an external assignment URL generated by directed web access.
  2. Without closing the first assignment open another external assignment.
  3. Observe the error.

Root Cause

This issue was determined to be a product enhancement request.


Here’s the explanation for the reported behavior.
Due to security and authentication, this is currently not supported, however customization of the error messages is available.

Field value rules 
can be customized if changes to the error messages are desired

@baseclass pyMessageLabel DenyExternalTitle
@baseclass pyMessageLabel DenyExternalHeader
@baseclass pyMessageLabel RequestSatisfiedOrExpired
@baseclass pyMessageLabel DenyExternalReplayTitle
@baseclass pyMessageLabel DenyExternalReplayHeader
@baseclass pyMessageLabel AnotherRequestBeingProcessed
@baseclass pyMessageLabel DenyExternalStateTitle
@baseclass pyMessageLabel DenyExternalStateHeader
@baseclass pyMessageLabel SessionStateInvalid


Published July 28, 2016 - Updated October 8, 2020

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