Support Article

CustomSample Auth Service is missing in the Product



User is trying to configure Knowledge Management Help site which is shipped along with Customer Service framework.

The installation guide suggested to update the web.xml with an Auth service called CustomSample (provided OOTB as per the installation document), but that is missing in the product. Due to this, we are unable to launch the help site as a stand alone URL.

Error Messages

Not Applicable

Steps to Reproduce

  1. Install Customer Service (CS) 7.1.4.
  2. Search CustomSample Authentication Service

Root Cause

A defect in Pegasystems’ code or rules.



Perform the following local-change: 

 Create the missing Data-Admin-AuthService instance CustomSample. The defect is already fixed in the latest Pega CS 7.21.


Published October 19, 2016 - Updated November 8, 2016

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