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Support Article

Data associated to the dropdown is displayed on the main screen

SA-31837

Summary



The user is running Pega Mobile Client application built on Pega 7.2 platform, on iPad devices with version 10.x.x. The application has a functionality where user adds parts for a ticket case. To add a part, the user clicks a button which launches a modal window. The user enters/ makes selection of data and closes the modal. Based upon the last drop down control, the user selected the modal, when the modal closes, the focus remains on the control and data associated to that control is displayed on the main screen. If the user clicks anywhere on the main screen, the drop down control disappears. 

Error Messages



Not Applicable 


Steps to Reproduce

  1. Select a value from a drop down control and close the modal.
  2. After the modal is closed, data associated to the drop down is displayed on the main screen.
  3. If the user clicks anywhere on the main screen, the drop down control disappears. 

Root Cause



A third-party product issue.

Resolution



Make the following change to the operating environment: 

Issue was not reproduced while on iOS 9.x.x as well as IOS 10.2. Upgrading to iOS 10.2 resolves the reported issue.

 

Published January 3, 2017 - Updated October 8, 2020

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